Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Paula Wenn
FIVE STAR RATING
Wenn BMW 118 owner
Status:Published Very friendly and helpful always about for any advice would recommend this company to everyone.
REPLY
Many thanks for your fantastic five star review Mr and Mrs Wenn it was a pleasure to be able to supply you and your family with your first Bmw i hope you both enjoy every moment driving and owning your dream car Best wishes from Matthew and Clive at Vulcan Motor Company Ltd
Paula Wenn
FIVE STAR RATING
Wenn BMW 118 owner
Status:Published Very friendly and helpful always about for any advice would recommend this company to everyone.
REPLY
Many thanks for your fantastic five star review Mr and Mrs Wenn it was a pleasure to be able to supply you and your family with your first Bmw i hope you both enjoy every moment driving and owning your dream car Best wishes from Matthew and Clive at Vulcan Motor Company Ltd
Paula Wenn
FIVE STAR RATING
Wenn BMW 118 owner
Status:Published Very friendly and helpful always about for any advice would recommend this company to everyone.
REPLY
Many thanks for your fantastic five star review Mr and Mrs Wenn it was a pleasure to be able to supply you and your family with your first Bmw i hope you both enjoy every moment driving and owning your dream car Best wishes from Matthew and Clive at Vulcan Motor Company Ltd
ANDREW SKOULDING
FIVER STAR RATING
First Class Service!
Status:Published I have just purchased a Land Rover Freelander from the Vulcan Motor Company. This had some paint and bodywork issues when I first viewed it, these were all dealt with to a very high standard prior to me picking the car up they also replaced a tyre (again at their expense) because it was unevenly worn even though it had passed the MOT with it in place. I'm very happy with my new car and the professional way in which I was dealt with. Matthew was very friendly, polite and helpful at all times, you really couldn't ask for more!. I would certainly recommend the Vulcan Motor Company to others and would buy from them again in the future.
REPLY
Many thanks for your superb honest five star review Mr Skoulding it was a pleasure to have met you and your family and i hope that the Land Rover Freelander 2 serves you well for many years to come! Good luck in the new job and thank your Mum again from me for helping out in a tricky situation Best wishes from Matthew and Clive at Vulcan Motor Company Ltd
Alice Harrison
FIVE STAR RATING
Extremely great service and happy to hel
Status:Published Vulcan Motor Company made us feel welcome as soon as we arrived at the forecourt. Extremely great service and happy to help.
REPLY
Many thanks for the excellent five star review i hope that your husbands business goes from strength to strength with the help of the Citroen Dispatch Van Many thanks for your custom All the very best from Matthew and Clive
TREVOR VINCENT
FOUR STAR RATING
VMC buying car experience
Status:Published Myself and my wife came across VMC by chance and spotted a Honda CRV in the yard had a look round the car we went into the office with Mathew and had a deal. We found him to be very helpful and polite. Satisfied with service and experience at VMC.
REPLY
u replied on 24/10/16 at 10:54 Edit reply

Status:Published Many thanks Mr and Mrs Vincent and Razor! I hope that you all enjoy owning and driving the Honda Crv for many years to come it was a real pleasure to have met you both and to have won your valuable buisness Best wishes Matthew and Clive Vulcan Motor Company Ltd
VALERIE NATHAN
FIVE STAR RATING XXXXX
Excellent service from friendly people!
Status:Published I can not rate this company high enough! Matthew and Clive were so friendly, polite and very helpful. This was my first experience of buying a car from a used car dealer and forget all your preconceptions about car salesmen...these two have broken the mould! When we arrived, Matthew opened the car for us, told us the history of it and then left us to it. No heavy sales talk, no pressure, just left us to come to our own decision. My brother is a car mechanic, so we were looking round and checking it out for well over an hour and at no time were we hassled. Once happy, the purchase and paperwork was very easy too. And, shock horror, they do what they say they will...the car needed an MOT and it had a sales service. We were told that anything untoward that came up in this process would be sorted out...and it was!! They were true to their word. Thank you Matthew. PS very happy with the car too!!!
REPLY
Thank you for your wonderful review We are so pleased that your 1st buying experience from a car dealer did not disappoint it was a real pleasure to have supplied you with the SsangYong Kyron and we hope that it gives you many years of loyal service all the very best from Vulcan Motor Company Ltd regards Matthew and Clive
Donna Stangroom
FIVE STAR RATING
Highly Recommend Vulcan motors .
Status:Published The staff are very pleasant and extremely helpful with any questions that I asked. They also had good understanding about the car bought . Also after sale , I had some minor issues with the car and Vulcan Motors didn't hesitate in dealing with them very quickly too .
REPLY
Many thanks for you superb five star review Mrs Stangroom ! Im glad that we have exceeded your buying expectations on every level from the purchase through to aftersales and customer care Best wishes to you and all of the family Matthew and Clive Vulcan Motor Company Ltd
NEIL SMITH
YY60SVL ..FIVE STAR RATING XXXXX
First class service - wouldn't hesitate
Status:Published Matthew was very fair and was prepared to part exchange our old car even though there was little to no profit in that car for him fortunately we didn't need to part-exchange.Matthew still upheld his end of the deal and gave us a very good price including full service and any work that needed doing from a safety check. We were expecting our first child imminently and the car had a small amount of body shop repair that Matthew had also agreed to have corrected at his expense and gave us time to call him and arrange for it to be done, at our convenience, after the baby was born as we needed the car straight away. After a month or so Unfortunately we realised that the car was using too much oil and so contacted Audi as this was a known fault with that plate car, we also contacted Matthew and he was very helpful and was prepared to help towards the cost and liaised with Audi to resolve the matter in our favour. An all round very honest, fair and reliable garage that we would highly recommend
REPLY
Many thanks for your superb five star review it's nice to see that our customers recognise all of the hard work that goes into our customer service Many thanks for choosing Vulcan Motor Company Ltd and for placing your trust in us for your important car purchase and if we can be of service in the future please do not hesitate to contact us Best wishes Matthew and Clive
Mr David Gallon


LK57GXF
David Gallon - gallon141@btinternet.comReview left 15/10/2016
Fair deal, good car, excellent experience
Status:Published I bought a Honda CRV from Vulcan Motor Company about 3 months ago. The vehicle was exactly as advertised and the service I received from Matthew was honest and informative. The car has performed really well in the time that I've had it and on the one occasion where I've needed to contact the company, the back-up service was excellent. Anyone considering buying a car from Vulcan Motors should not hesitate.
Louise Willis
Thank you so much for the wonderful service I received from Matthew at Vulcan Motor Company.I am so happy with my new car and will definitely be recommending you to others...Very professional service..I couldn't have wished for better.
Bev Large
Don't know where to start... from the minute we walked onto the forecourt we felt very at ease. We were not pressured at all. The service to detail was provided by Matthew, very professional and friendly. We wouldn't hesitate to buy again. Thank you for everything we are enjoying the motor tremendously. Bev & Steve Larg
Dana Zobenica
5 STAR REVIEW
Donna Stangroom
5 star review all the way , would recommend VMC to anyone , service was brilliant, staff very helpful , good communication all round
Mark Loades
Just bought a Audi TT from VMC what can I say a cracking car prepared to a high standard . Mathew & Clive are relaxed no pressure car salesmen who were very helpfull and sorted out all paper work and my private number plate transfer . Would definitely buy from them again 👍 p.s Mathew is the one with the dodgy beard
Charlotte Cousins
Firstly, I have to say a wonderful thank you to Matthew at Vulcan Motor Company. He is fantastic at dealing with the stressful situation of buying and also selling a car, not only because he is extremely knowledgeable about his profession, but he is a very kind and honest man, leaving you satisfied that you have made the best possible decision about your vehicle. Clive and Matthew make sure they sell their cars at the highest of standard and not only let you drive away with your car in the best condition, but should you have any problems with the car, they come to your aid.
I can safely say, having sold and purchased multiple cars over a long relationship with this company, having sampled their extended warranty (of which we unfortunately had to use, and Matthew personally had overseen that we got our £600 car part covered within this policy when the time came) and we sorted our car finance through Matthew and Clive too, that we can say with complete honesty that amidst the stereotype of "slimy" or "dishonest" car salesmen, these guys couldn't be further from that.
So from the cold winter morning when I was heavily pregnant and my car broke down, and both Matthew and Clive came to my assistance and not only recovered but fixed my car out of kindness and covered the cost themselves as a gesture of good faith (which they did not have to do), to putting their time and hard effort into making sure my claim for a broken part which the warranty company had looked into and had originally said they wouldn't cover was not only re-evaluated but was paid to us in full (labour and all), I just could not rate these guys and Vulcan Motor Company highly enough. Honest, hardworking people that we as a family will come back to for our next car (and all the ones that follow no doubt).
PS. The Volvo drives like a dream Matthew, and to Download Festival at Donington Castle and back home to Norwich, 8 hours of solid motorway driving and only HALF of the tank that you filled up for us. Chuffed to bits.
Lisa Wood
brought my lovely Citroën C3 from here a year ago and it has been a great, reliable little car. The service was good, even though the poor bloke looked very nervous of my driving on a test drive lol.
Helen Kybert
FIVER STAR XXXXX
Mr Darren Fullbrook
I boughta Vauxhall Insignia at the beginning of March 2016 from Mathew & Clive, I have bought many cars over the years, and gladly say that they have been the best Ive had the pleasure to deal with...The car is great and is all it was suppose to be drives great. All the paperwork was straight forward and Metthew went through it all in great detail in a very professsional manner, I couldn't be happier.. Well done Matthew and Clive 5 Star service all round.
ARCHIVE REVIEW
Recently took a leap of faith and bought a car from Vulcan, even though I live in Scotland. Between placing a deposit and travelling 350+ miles (each way) I got several phone calls and emails with information about the car - Vulcan were great at keeping me up to date. On arrival I was delighted, the car was even better than described. Clive and Matthew couldn't have been more helpful, with a friendly manner that put me at ease. They even phoned to make sure I'd got home and was still happy with the car. Great service from beginning to end.
Shaun Cockman
Excellent service, Matthew know all of the cars very well and is very professional at all time. I would defiantly recommend and will consider buying from Vmc agai
Joolz Pugster reviewed Vulcan Motor Company Ltd — 5 star January 21 ·
Well what can I say......the service and commitment Matthew at VMC has given me through my purchase of my Hyundi was superb.
Although our intial appointment was disrupted by others, Matthew has been very apologetic and ensured my purchase has gone smoothly. Not sure why people would post negative feedback for VMC when they never purchased from them???
I have nothing but praise....Thank you VMC.
ARCHIVE REVIEW
I've recently purchased my first car from Vulcan Motor Company. The sales Manager Mr Matthew Mcghee was most helpful. I had looked at lots of other cars on other garages and forecourts but the level of service at Vulcan Motor Company including Vehicle preparation and after sales service was second to none! I would highly recommend Vulcan Motor Company to friends family and neighbours!
ARCHIVE REVIEW
I have recently purchased my third BMW from Vulcan Motor Company The car I purchased was a 2009 BMW 320d M Sport tourer I have used them for almost ten years for a multitude of reasons but the main one being they always deliver when it comes to value for money and customer service. I was recommended them by a family member and i have gone on to recommend them to several of my friends and family.
ARCHIVE REVIEW
I have just purchased my very first BMW from Vulcan Motor Co The car of choice was a 2008 BMW 330d M I had done a lot of research into my next new car and I was trying to find the right car colour and spec before completing my purchase, I chose to buy from Vulcan Motor Co and i am over the moon with my choice Many thanks I will be back for another in two years 10/10
ARCHIVE REVIEW
Purchased a superb BMW 6 series from Vulcan Motor Company. 1 Owner packed with extra's, most satisfied with the service and have since joined there FACEBOOK page. Very good people to do business with, highly recommended.
ARCHIVE REVIEW
I bought a little BMW 328i from VMC, it must have been two years ago. It is an excellent little motor and it has a "T" registration plate. We have had no problems with it (apart from normal wear and tear) even for a car of that age!!! Our local garage gave it a service and they have said that it was a very good buy as it is in a really good condition. Next time we buy a BMW we will definitely get it from VMC in Norwich. Thanks for all your help and its a great little car. Any of your customers can drop me an email and I will not hesitate in telling them of the great service and great cars at VMC.
ARCHIVE REVIEW
Over the last number of years i have purchased 3 cars from Vulcan motor company , They have also serviced my vehicles. I have always been happy with the cars i have purchased - BMW's of 3-4 years old . The cars have always been considerably cheaper than the main dealer and they also carry out all my service - also cheaper than the main dealer . I feel happy to recommend them!